We closed all offline stores in 2022 to focus on online sales, which significantly reduced our operational costs. Additionally, our products are manufactured in our own factories. This allows us to offer reasonable prices while maintaining the highest product quality standards.

Yes, we accept returns, but you will need to ship the product to our designated address at your own expense. Once we receive the product and confirm it is in good condition, we will process the refund. Please note that the refund amount will deduct our original shipping cost.

Yes, we offer full refunds for products with quality issues (photos as evidence are required). We also provide two options:

1. We send you a brand-new replacement product.
2. If you no longer wish to keep the product, we will issue a full refund.

Generally, after the product is processed and handed over to the logistics provider, you will receive shipping information within 1–3 days.

No, bronze and black are different colors. If you need a pure black finish, please confirm with our customer service, as the production processes for these colors differ.

If your ceiling is very high, please contact our customer service to confirm the required length of rods, cords, or chains.

We recommend checking that all fixture parts are complete at least one week before installation. Our fixtures are designed for easy installation and can be handled by a typical electrician. If you encounter unsolvable issues during installation, contact our customer service for assistance. Note: Do not use force during installation unless specifically advised as a solution.

Yes, please contact us at service@vekolighting.cn, and we will provide you with discount details.

Yes, new customers can subscribe to our updates to receive a new customer discount code.

Most of our products are made with high-quality brass and K9 crystal.

Every product comes with installation instructions. If you’re unsure about the installation, we recommend contacting a licensed contractor or electrician.

No, Veko Lighting chandeliers are manufactured in Asia, such as China.

• Metal parts: Clean with a soft cloth dampened with a mild liquid soap solution. Wipe dry and polish with a very soft, dry cloth. Do not use metal polish, as its abrasive nature may damage the protective coating on metal surfaces.
• Wooden parts: Polish with a fine furniture polish, taking care to avoid getting polish on metal surfaces.
• Glass or crystal shades: Never clean these in an automatic dishwasher. Line your sink with a towel, fill it with warm water and mild liquid soap, then clean with a soft cloth. Rinse and wipe dry thoroughly.

If you have further questions about shipping or other topics, please contact us, and we will get back to you as soon as possible.

If you have further questions about shipping or other topics, please contact us, and we will get back to you as soon as possible.