Refund policy – Furniture Shop

Refund & Return Policy

We offer a 30-day return and exchange policy, meaning you have 30 days from the date of receiving your item to request a return or exchange.

Eligibility for Returns

To qualify for a return or exchange, your item must:

Be in the same condition as when received (unworn, unused, with original tags).
Be in its original packaging.
Include a receipt or proof of purchase.

Exceptions:

Items that have been installed cannot be returned.
Customized items are not eligible for return.
Returns requested after 30 days will not be accepted.
Once an order has shipped, it cannot be canceled. You may apply for a return after receiving the item.

Reasons for Return & Associated Costs

Returns fall into two main categories:

Product quality issues or shipping damage: We provide free return and exchange services.
Customer dissatisfaction (e.g., simply not liking the item): You will be responsible for all shipping costs, including the initial shipping fee we incurred.

Non-Refundable Items

Refunds will not be issued for:

Items that do not meet the 30-day return policy.
Customized products made to your specifications.
Misunderstandings of product listings, even if non-discounted items are clearly indicated.

For items ineligible for refunds, you will bear the return shipping costs. Shipping charges are non-refundable, and we reserve the right to deduct up to 70% of the product cost plus a service fee from the refund amount.

Note: Unregistered packages will be rejected.

Order Cancellation

To cancel an order free of charge, contact us within 24 hours of placing it.
For orders canceled after the 24-hour window, a cancellation fee will apply to cover processing costs.
Once your order is dispatched (you will be notified by email), it cannot be canceled. If you no longer want the package, please contact us to arrange a return after receiving it. Thank you for your understanding.

Returns Process

Check eligibility: Review this policy to confirm your item qualifies for a return.
Submit a request: Send photos/videos of the item and your order number to service@vekolighting.cn. Our customer service team will assess your return eligibility.
Confirm refund details: We will confirm the refund amount based on your reason for return and the items in your order.
Follow return instructions: We will provide a return address or shipping label instructions. Failure to follow these instructions may result in denied refunds.
Notify us of shipment: Email us to confirm you’ve sent the return, including the tracking number (if applicable).
Inspection & processing: Upon receiving your return, we will inspect the item within 3–5 business days and process a replacement or refund.

Refund Processing

If your return is approved, the refund will be automatically credited to your original payment method (e.g., credit card) within a specified timeframe.

- Bank processing time: Refunds typically take 7–14 business days to appear in your account, depending on your bank’s processing speed.
- For updates on your refund status, contact your bank or credit card issuer—they can provide specific timelines.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again.
Contact your credit card company—refunds may take time to post.
Contact your bank, as there is often a processing delay for refunds.
If issues persist, contact us via our contact page.

We strive to ensure our products meet your expectations. For any questions about returns, refunds, or exchanges, please contact us at service@vekolighting.cn.

It is our responsibility to provide goods that comply with consumer rights. If you believe we have not met our legal obligations, please reach out to us.