Shipping policy

For any questions regarding shipping, returns, refunds, exchanges, or other related information, please contact us at service@vekolighting.cn.

Lead Time

Total order delivery time = Order preparation time + transportation time

Order preparation time: All orders require 7–15 working days to process before shipping.
Transportation time:
- By express: Approximately 7–9 days.
- By sea (door-to-door): Approximately 40–45 days (Oversized items will be shipped by sea to ensure stability during transit. Thank you for your patience.)

Changes to Estimated Delivery Date

If unforeseen circumstances (beyond our or our delivery partners’ control) cause delays to the original estimated delivery date/time, we or our delivery partners will notify you of reasonable adjustments. Delivery is considered complete once the products are delivered to the address you provided.

Rush Orders

While we strive to meet deadlines, we cannot guarantee delivery by a specific date. Once a parcel leaves our warehouse, delivery timeliness is at the courier’s discretion. We recommend purchasing well in advance of your deadline to avoid unexpected delays.

For expedited shipping (via DHL or FedEx), please request a quote from us before placing your order. In most cases, expedited orders can be received as early as 5–7 days.

If an order does not arrive by your requested date, we cannot process a refund while it is in transit. A refund will only be processed once the order is returned to us.

Shipping Costs & Taxes

Shipping costs: All standard shipments are free of charge. For faster shipping services, please contact our customer service team in advance.
Taxes:
- Express shipping: Customers are responsible for tariffs and customs fees.
- Sea shipping: We will cover tariffs and customs fees for customers.

Order & Shipping Confirmation

After placing your order, you will receive an email confirmation. A second email will be sent once your order ships, including a tracking number (which will activate within 24 hours).

Due to varying state tax laws, we cannot modify the shipping address once an order is placed. Additionally, orders that have been placed or are in transit cannot be cancelled. Please ensure all shipping information is accurate before ordering. Thank you for your understanding.

Tracking Your Order

Our delivery timeline begins when your order is confirmed, with processing and shipping completed within the stated working days. Note: During promotional periods, processing may take longer.

Once your package leaves the warehouse, a tracking number will be sent to the contact information you provided. Use this number to check your package’s location via the corresponding shipping service provider.

If you cannot track your order, please contact us for assistance.

Email:service@vekolighting.cn

Phone: +86 18814380358